Return & Exchange Policy

Exchange/replacement is available within 7 days of delivery for products that are damaged, defective, or incorrect.
Unboxing video is mandatory for damage/wrong item claims:
Product must be unused, in original packing, with seals and batch number intact.
Original receipt/order confirmation required.
Products bought online can only be exchanged online.
Every product is evaluated by our QA team before exchange.
Exchange is processed within 5 to 7 business days after approval.
If the product is damaged/wrong, delivery charges are borne by us. If the customer received what they ordered, delivery charges are borne by the customer.
If the product is out of stock, the customer can wait for restock or accept online store credit.
Not eligible: used/opened/swatched products, missing packaging or receipt, tampered batch numbers, sale items (unless damaged), free gifts, previously exchanged items, requests after 7 days.
For hygiene reasons, we do not accept returns for change of mind, shade/scent preference, or skin reaction.
We reserve the right to reject any request that does not meet these conditions.